The capital bike share program has become popular around the country. In this program, people can go to a bike share station, rent a bike, ride it for as long as they need to, and then return it to any bike share station. As part of a class assignment, I had collaborated with another student to explore the usability of the technology used at a capital bike share station.
As international students, we had limited interaction with the capital bike share program. During our first interaction, a disarray of thoughts was triggered while understanding the nuance between the number of trips and ride time permitted in a given membership. During our reflection, we realized this confusion occurred to the cultural misunderstanding. In specific, the concept of pre-paid system in India works in terms of value completion with a lifelong validity. As a result, we were curious to explore the bike share program and its features viewing it from a learnability perspective.