The capital bike share program has become popular around the country. In this program, people can go to a bike share station, rent a bike, ride it for as long as they need to, and then return it to any bike share station. As part of a class assignment, I had collaborated with another student to explore the usability of the technology used at a capital bike share station. 
As international students, we had limited interaction with the capital bike share program. During our first interaction, a disarray of thoughts was triggered while understanding the nuance between the number of trips and ride time permitted in a given membership. During our reflection, we realized this confusion occurred to the cultural misunderstanding. In specific, the concept of pre-paid system in India works in terms of value completion with a lifelong validity. As a result, we were curious to explore the bike share program and its features viewing it from a learnability perspective.

Given our focus on understanding the learnability of the technology being used at the bike station, we chose to explore tasks that required users to frame a mental model of the process.

The POEMS framework (People, Objects, Environments, Messages, and Services) helped us guide our research questions and provided a neat way to code in-field observations as and when we capture them, making our analysis much more efficient.

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